What is a Digital Wallet?
A digital wallet is your wallet – but in digital form. Digital wallets allow you to make a purchase in a store, in an app or even on a website with a participating merchant without your physical Inland Bank debit card. By using an app on your smartphone or smartwatch, you can instantly make purchases at compatible check-outs. Inland Bank supports the following digital wallet providers:
- Apple Pay
- Samsung Pay
- Google Pay
Why would I want to add my Inland Bank debit card to a digital wallet?
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It’s more secure!
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Digital wallets allow you to make secure payments without exposing your debit card number to fraudsters.
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Merchants never receive your card number. When you add your Inland Bank debit card number to a digital wallet, it will be converted to a virtual account number. Your digital wallet will use this virtual account number when you make purchases.
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It’s easy! No need to dig through your wallet or purse to find your card. Simply use your phone to make your payments at merchants that accept digital wallet payments – in store, in app and online.
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It’s fast! Transactions made with a digital wallet are almost instant instead of having to insert your card and waiting for the transaction to process.
Is there a fee associated with using an Inland Bank debit card in my digital wallet?
No. There are no fees associated with this service.
Which Inland Bank debit cards are eligible to be loaded into my digital wallet?
All Inland Bank debit cards associated with a consumer or business account are eligible to be added to your digital wallet. ATM only cards are not.
What types of digital wallets can my Inland Bank debit cards be added to?
Inland Bank debit cards can be added to any of the following digital wallets: Apple Pay, Google Pay or Samsung Pay.
How do I add my Inland Bank debit card to a digital wallet?
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Many smart phones come with the app already installed. For example, new iPhones have the “Wallet” app pre-installed.
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You may also load the apps from app stores.
Is there anything that I should do to protect my digital wallet(s)?
YES! Adding Touch ID, facial recognition, a password or a passcode to access your device is a recommended layer of protection. What you can add is based on the type of device that you have.
A few more tips…
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Make sure to select secure device passcodes that only you will know. Don’t use a common sequence of numbers like 123456.
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Don’t enroll another person’s biometric into your mobile device; doing so may allow that individual to perform a fully-verified transaction.
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Don’t ‘jailbreak’ or ‘root’ your mobile device since this may make your device more vulnerable to attack and fraud.
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Be aware of your surroundings when entering your passcode into your device to make sure you’re not being observed.
What should I do if I get a replacement card with the same card number?
It’s likely that the expiration date and security code on the back of the card has changed. When you activate your replacement card, make sure that you update the expiration date and/or security code in your digital wallet.
What should I do if I get a replacement card with a different card number?
You’ll need to add the new card and delete the old card from your digital wallets.
What should I do if my device is lost or stolen?
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Call Customer Service during normal business hours at 877-908-6555 so they can deactivate that card from your digital wallet.
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You can continue to use your plastic card as you have in the past; no need to replace the card.
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When you get your new device, add your Inland Bank debit card to the digital wallet apps of your choosing.
What should I do if my physical Inland Bank debit card is lost or stolen?
Deactivate your card using one of the following methods:
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During normal business hours call 630-908-6410 or
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After normal business hours, call 800-417-8715 for assistance deactivating your card.
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Delete this card from your digital wallet. Once you receive your replacement card, you can add it to your digital wallet.
Why am I being asked to call Inland Bank when I’m adding my debit card to a digital wallet?
We may require additional authentication of your personal information during the registration process. Our Card Services Call Center will be able to complete your authentication and the registration process.
For additional information about our digital wallet providers, including supported devices and a list of merchants that accept payment through a digital wallet, please visit:
Why won’t my phone take a picture of my card when I’m adding it to a digital wallet?
The photo option works best when cards are embossed (the numbers are raised). Many of our cards are not embossed and the information is just printed on the card so the photo option may not work. You can manually enter your information to add your card to the wallet that you have chosen.
Once I add my Inland Bank debit card to a digital wallet, can I still use the physical card for purchases?
Yes. If you add your Inland Bank debit card to a digital wallet, your physical card can still be used like it is today.
How do I make my Inland Bank card my default card within my digital wallet?
Follow these instructions to make your Inland Bank debit card your default card, depending on your device type:
iPhone or iPad
Click on Settings, then Wallet & Apple Pay. Then scroll down to Default Card under the Transaction Defaults section to choose your default card. Within the Wallet app, you can also touch and hold a card and drag it to the front of your cards.
Apple Watch
Within the Apple Watch, click the My Watch tab, and then Wallet & Apple Pay. Then click Default Card to choose your card.
Google Pay
Within the Google Pay app, click Payment at the bottom. Then, tap the card you want to make your default. Turn on "Default for in-store purchases."
Samsung Pay
Samsung Pay does not have an option to set a default card. Instead, the most recently used, viewed or added card will display.
Can I have more than one Inland Bank debit card in my digital wallet?
Yes. There is no limit to the number of Inland Bank debit cards that can be loaded into your digital wallet. There may be a limit to the number of cards that your digital wallet allows, however.
Can I add my Inland Bank debit card to multiple devices?
Yes. You can add your Inland Bank debit card(s) to multiple digital wallets and/or devices.
Where are digital wallets accepted?
Many major retailers are already accepting digital wallets in-store, in-app and online. Independent retailers are rapidly accepting them as well as most new card processing machines are outfitted to receive mobile digital wallet payments.
Can I opt out of digital wallet?
Yes, you can easily remove your card, personal information and opt out anytime.
