Mobile Banking FAQs
commonly asked questions about mobile banking
Frequently asked Questions
What is Business Mobile Banking?
Inland Bank Business Mobile Banking lets you bank wherever and whenever you want, right from your mobile device.
What mobile devices are supported?
The Inland Bank mobile App can be used on most Apple and Android devices and is available in the Apple App Store and Google Play.
What features are available with the Inland Bank's Business Mobile Banking app?
The Inland Bank Business Mobile Banking app allows you to view all of your Inland Bank accounts, transaction history, view paid check images, pay bills, transfer funds between other Inland Bank accounts, make check deposits, and quickly approve time-sensitive transactions such as ACH, Wire, and Internal Transfers.
What security measures are used with Business Mobile Banking?
The Business Mobile Banking service utilizes best practices from Business Online Banking, such as HTTPS, 128-bit SSL encryption, PIN, password, or security token access and app time-out when your phone is not in use. In addition, no account data is ever stored on your phone.
Can I sign up for Business Mobile Banking if I'm not enrolled in Business Online Banking?
No, you must first enroll and log into Business Online Banking.
What if my device is lost or stolen?
If you are concerned about possible misuse of your phone, contact your mobile service provider immediately to take appropriate action. Additionally, please call 1.630.908.6444 to speak with Treasury Management Client Services to disable or remove your mobile device.
What happens if I get a new phone?
You will need to enroll your new device for mobile banking. This is completed during the initial sign on to mobile banking using the new device.
I am locked out of my account, what can I do?
Please call 1.630.908.6444, to speak with Treasury Management Client Services to get a temporary password.
Can I login on my mobile device using a temporary password?
No, you must first login to your online banking profile using a PC with your temporary password and follow the prompts to create a new permanent password.
I use a security token to login to Business Online Banking. Does the Business Mobile app support tokens?
Yes! The Inland Bank Business Mobile app supports both passwords and security tokens.
Can I deposit a check using my mobile device?
Yes! Just follow these simple steps:
- Sign on to your account from your Business Mobile Banking app
- Select Deposit from your Business Mobile Banking overview page to start a new deposit
- Endorse the check you wish to deposit
- Snap a picture of the front and back of your endorsed check
- Click OK once you capture the check images
- Complete the Deposit Info fields
For the best check image results:
- The check should be placed on a dark background
- All four corners of the check must also fit within the boundary indicated by the app
- Select a surface with indirect, natural sunlight for best results
Can I deposit multiple checks in one deposit?
No, only one (1) check per deposit
Are there limits to the amount or number of checks I can deposit?
The monetary limit is $10,000 per day. There are no limits on the number of checks
I need to deposit more than $10,000 per day. What do I do?
Please contact Treasury Management Client Services at 1.630.908.6444 or treasurymangement@inlandbank.com
What types of checks can I deposit with Mobile RDC?
Most domestic checks may be processed through Mobile RDC. We are unable to accept Money Orders, Foreign Items, Savings Bonds, or Third Party Checks through Mobile RDC.
How soon will funds from my deposit check be available?
For checks deposited and accepted before 6pm (CST) on a business day, funds will be available the next business day. For checks deposited and accepted after 6pm (CST) on a business day or on a non-business day, funds will be available on the second business day after your deposit.
My mobile check deposit request was denied, why?
Please contact Treasury Management Client Services at 1.630.908.6444 or treasurymangement@inlandbank.com
I just opened a new business checking account, and Business Online Banking profile, can I deposit a check using my mobile phone?
Yes
What does the error "You do not have any accounts authorized for check deposit" mean?
This error means your account has not been activated for check deposit. Please contact Treasury Management Client Services at 1.630.908.6444 or treasurymangement@inlandbank.com.
What if I'm not satisfied with the quality of the check image?
If you would like to retake a picture of the check, you can press the edit button to retake one or both of the two images.
Can I edit the information entered for the check deposit?
If you did not hit submit you can edit the check deposit.
Can I deposit a non-endorsed check?
No, all checks must be endorsed with a signature or listed "for deposit only." Please refer to the Business Mobile Banking Agreement for further information.
Can I approve transactions such as ACH or Wire through the Business Mobile Banking App?
Yes, the approval feature allows users to review and transmit transactions through the Business Mobile Banking App. Approval roles, transactions, and limits are maintained in Business Online Banking. For more information, or help with Approvals please contact Treasury Management Client Services at 1.630.908.6444 or treasurymanagement@inlandbank.com.
Will I be notified of a pending approval?
Yes, approval alerts can be set up with in the app. You will receive a notification when an approval needs you attention.
Does Inland Bank have Business Mobile Banking tablet apps?
No, but the mobile phone app will work on the tablet.